Refund Policy

At Discountbox.pk, we strive to provide high-quality products and a reliable shopping experience. If you are not satisfied with your purchase, we offer a simple and customer-friendly refund policy.

10-Day Money Back Guarantee
Customers can request a return or refund within 10 days of receiving the product if they are not satisfied with their purchase.

Eligible Refund Conditions
To qualify for a refund, the product must be unused, in its original condition, and returned with the original packaging and accessories (if applicable).

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible so we can arrange a replacement or refund.

Refund Process
Once the returned item is received and inspected, the refund will be processed. Our team will inform you about the status of your refund request.

Cash on Delivery Orders
For Cash on Delivery orders, refunds will be issued through an agreed method such as bank transfer or digital wallet after the returned product is verified.

Non-Refundable Situations
Refunds may not be accepted if the product has been used, damaged by the customer, or returned after the 10-day return period.

Customer Support
For refund or return requests, customers can contact our support team Monday to Saturday from 10:00 AM to 9:00 PM for assistance.

At Discountbox.pk, our goal is to ensure every customer shops with confidence and peace of mind.