Privacy Policy
At DiscountBox.pk, we respect your privacy and are committed to protecting the personal information you share with us.
Information We Collect
When you browse our website, place an order, contact customer support, or use our services, we may collect:
- Full name
- Phone number
- Email address
- Delivery and billing address
- Order and transaction details
- Payment confirmation information
- Device, browser, and website usage information
- Messages, feedback, and support requests
We do not ask customers to share confidential information such as card PINs, banking passwords, or OTP codes.
How We Use Your Information
We may use your information to:
- Process and confirm orders
- Arrange delivery and order tracking
- Contact you regarding your order
- Provide customer support
- Verify payments
- Handle returns, exchanges, or complaints
- Improve our website, products, and services
- Prevent fraud or misuse
- Send promotional messages where permitted
Sharing of Information
We may share necessary information with trusted service providers, including:
- Courier and delivery partners
- Payment service providers
- Website hosting and technical service providers
- Customer support tools
- Marketing and analytics platforms
We only share information needed to complete the relevant service.
Cookies and Tracking Technologies
DiscountBox.pk may use cookies and similar technologies to:
- Remember your preferences
- Keep products in your cart
- Understand website activity
- Improve website performance
- Measure advertising and marketing results
You may disable cookies through your browser settings, but some website features may not work properly.
Payment Information
Online payments may be processed by third-party banks, wallets, or payment service providers.
DiscountBox.pk does not normally store complete card numbers, card PINs, banking passwords, or OTP codes.
Data Security
We use reasonable administrative and technical measures to protect customer information.
However, no online system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
Marketing Messages
We may contact you through SMS, WhatsApp, email, or other available channels regarding orders, offers, and updates.
You may request to stop receiving promotional messages by contacting our support team. Important order and delivery messages may still be sent.
Data Retention
We may retain order and customer information for as long as reasonably required for:
- Order processing
- Customer support
- Record keeping
- Fraud prevention
- Legal or business requirements
Children’s Privacy
Our website is intended for general online shopping. Customers under the legal age should use the website with the involvement of a parent or guardian.
Third-Party Links
Our website may contain links to courier, payment, social media, or other third-party websites.
DiscountBox.pk is not responsible for the privacy practices or content of those external websites.
Your Rights
You may contact us to request:
- Correction of inaccurate personal information
- Details about the information we hold
- Removal of information where legally and operationally possible
- Unsubscription from promotional communication
Policy Updates
We may update this Privacy Policy when necessary. Any updated version will be published on this page.
Contact Us
For privacy-related questions or requests, contact DiscountBox.pk through the official contact details available on our website.