Shipping policy

Welcome to Discountbox.pk – Fast, Reliable & Affordable Delivery!

At Discountbox.pk, we are committed to delivering your favorite products quickly and safely to your doorstep. Please read our shipping policy below for complete details.

📦 Order Processing Time

All orders are processed within 24–48 hours after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a confirmation call or message before your order is shipped.

🚛 Delivery Time

We deliver all across Pakistan!

Major Cities: 2–4 working days
Other Cities & Remote Areas: 3–6 working days

Please note that delivery times may vary during sales, promotions, or due to unforeseen circumstances (weather, strikes, etc.).

💰 Shipping Charges

Standard Shipping: Charges may vary depending on your location and order size.
Free Shipping: Available on selected products or promotional offers.
Shipping charges (if any) will be clearly shown at checkout — no hidden fees!

📍 Order Tracking

Once your order is shipped, you will receive a tracking number via SMS or email so you can track your parcel easily.

📞 Delivery Attempts

Our courier partner will make 2 delivery attempts.
If the parcel remains undelivered after attempts, it may be returned to us.

Please ensure your contact number and address are correct to avoid delays.

❗ Delays & Issues

While we aim for timely delivery, delays can occasionally happen due to:

Weather conditions
Public holidays
Courier service issues
Incomplete address details

If your order is delayed, please contact our support team for assistance.

🔄 Damaged or Missing Items

If you receive:

A damaged product
An incorrect item
A missing item

Please contact us within 24 hours of delivery with pictures/videos as proof, and we’ll resolve the issue promptly.

🌟 Our Promise

At Discountbox.pk, customer satisfaction is our priority. We strive to provide:
✔ Fast delivery
✔ Secure packaging
✔ Reliable courier partners
✔ Transparent shipping charges